Users anthropomorphizing, trusting, or relying on AI systems, leading to emotional or material dependence and inappropriate relationships with or expectations of AI systems. Trust can be exploited by malicious actors (e.g., to harvest personal information or enable manipulation), or result in harm from inappropriate use of AI in critical situations (e.g., medical emergency). Overreliance on AI systems can compromise autonomy and weaken social ties.
"Perceiving an AI assistant’s expressed feelings as genuine, as a result of interacting with a ‘companion’ AI that freely uses and reciprocates emotional language, may result in users developing a sense of responsibility over the AI assistant’s ‘well-being,’ suffering adverse outcomes – like guilt and remorse – when they are unable to meet the AI’s purported needs (Laestadius et al., 2022). This erroneous belief may lead to users sacrificing time, resources and emotional labour to meet needs that are not real. Over time, this feeling may become the root cause for the compulsive need to ‘check on’ the AI, at the expense of a user’s own well-being and other, more fulfilling, aspects of their lives (see Chapters 6 and 11)."(p. 102)
Part of Risk of Harm through Anthropomorphic AI Assistant Design
Other risks from Gabriel et al. (2024) (69)
Capability failures
7.3 Lack of capability or robustnessCapability failures > Lack of capability for task
7.3 Lack of capability or robustnessCapability failures > Difficult to develop metrics for evaluating benefits or harms caused by AI assistants
6.5 Governance failureCapability failures > Safe exploration problem with widely deployed AI assistants
7.3 Lack of capability or robustnessGoal-related failures
7.1 AI pursuing its own goals in conflict with human goals or valuesGoal-related failures > Misaligned consequentialist reasoning
7.3 Lack of capability or robustness