Over- or under-reliance

Sub-category

Risk Domain

5Human-Computer Interaction

5.1Overreliance and unsafe use

Users anthropomorphizing, trusting, or relying on AI systems, leading to emotional or material dependence and inappropriate relationships with or expectations of AI systems. Trust can be exploited by malicious actors (e.g., to harvest personal information or enable manipulation), or result in harm from inappropriate use of AI in critical situations (e.g., medical emergency). Overreliance on AI systems can compromise autonomy and weaken social ties.

"In AI-assisted decision-making tasks, reliance measures how much a person trusts (and potentially acts on) a model’s output. Over-reliance occurs when a person puts too much trust in a model, accepting a model’s output when the model’s output is likely incorrect. Under-reliance is the opposite, where the person doesn’t trust the model but should."

Entity— Who or what caused the harm

Human

Due to a decision or action made by humans

AI system

Due to a decision or action made by an AI system

Other

Due to some other reason or is ambiguous

Intent— Whether the harm was intentional or accidental

Intentional

Due to an expected outcome from pursuing a goal

Unintentional

Due to an unexpected outcome from pursuing a goal

Other

Without clearly specifying the intentionality

Timing— Whether the risk is pre- or post-deployment

Pre-deployment

Occurring before the AI is deployed

Post-deployment

Occurring after the AI model has been trained and deployed

Other

Without a clearly specified time of occurrence

Supporting Evidence (1)

"In tasks where humans make choices based on AI-based suggestions, over/under reliance can lead to poor decision making because of the misplaced trust in the AI system, with negative consequences that increase with the importance of the decision."