Madison Square Garden Entertainment used facial recognition technology to identify and ban lawyers from law firms involved in litigation against the company, preventing them from attending events at MSG venues including Radio City Music Hall.
Madison Square Garden Entertainment implemented a facial recognition system across its New York venues including Madison Square Garden, Radio City Music Hall, and the Beacon Theater to enforce a policy banning attorneys from approximately 90 law firms with active litigation against the company. The system, in use since 2018, uses photos from law firm websites to train its algorithms to identify banned attorneys. Multiple incidents occurred where lawyers were identified and ejected from events, including Kelly Conlon who was removed from a Rockettes show while chaperoning her daughter's Girl Scout troop, Alexis Majano who was ejected from a Knicks game, and Barbara Hart who was removed from a Brandi Carlile concert. The policy applies to all attorneys at affected firms regardless of their personal involvement in litigation cases. MSG Entertainment justified the practice by stating that 'litigation creates an inherently adversarial environment.' The incidents have prompted investigations by the New York State Liquor Authority and Attorney General Letitia James, with several affected law firms filing lawsuits challenging the policy as violations of state civil rights laws.
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