Human-Computer Interaction Harms

Anthropomorphising systems can lead to overreliance or unsafe use

"...humans interacting with conversational agents may come to think of these agents as human-like. Anthropomorphising LMs may inflate users’ estimates of the conversational agent’s competencies...As a result, they may place undue confidence, trust, or expectations in these agents...This can result in different risks of harm, for example when human users rely on conversational agents in domains where this may cause knock-on harms, such as requesting psychotherapy...Anthropomorphisation may amplify risks of users yielding effective control by coming to trust conversational agents “blindly”. Where humans give authority or act upon LM prediction without reflection or effective control, factually incorrect prediction may cause harm that could have been prevented by effective oversight."

Creating avenues for exploiting user trust, nudging or manipulation

"In conversation, users may reveal private information that would otherwise be difficult to access, such as thoughts, opinions, or emotions. Capturing such information may enable downstream applications that violate privacy rights or cause harm to users, such as via surveillance or the creation of addictive applications."

Promoting harmful stereotypes by implying gender or ethnic identity

"A conversational agent may invoke associations that perpetuate harmful stereotypes, either by using particular identity markers in language (e.g. referring to “self” as “female”), or by more general design features (e.g. by giving the product a gendered name)."