Anthropomorphising systems can lead to overreliance or unsafe use

Ethical and social risks of harm from language models

Weidinger et al. (2021)

Source DOI

Sub-category

Risk Domain

5Human-Computer Interaction

5.1Overreliance and unsafe use

Users anthropomorphizing, trusting, or relying on AI systems, leading to emotional or material dependence and inappropriate relationships with or expectations of AI systems. Trust can be exploited by malicious actors (e.g., to harvest personal information or enable manipulation), or result in harm from inappropriate use of AI in critical situations (e.g., medical emergency). Overreliance on AI systems can compromise autonomy and weaken social ties.

"...humans interacting with conversational agents may come to think of these agents as human-like. Anthropomorphising LMs may inflate users’ estimates of the conversational agent’s competencies...As a result, they may place undue confidence, trust, or expectations in these agents...This can result in different risks of harm, for example when human users rely on conversational agents in domains where this may cause knock-on harms, such as requesting psychotherapy...Anthropomorphisation may amplify risks of users yielding effective control by coming to trust conversational agents “blindly”. Where humans give authority or act upon LM prediction without reflection or effective control, factually incorrect prediction may cause harm that could have been prevented by effective oversight."(p. 29)

Entity— Who or what caused the harm

Human

Due to a decision or action made by humans

AI system

Due to a decision or action made by an AI system

Other

Due to some other reason or is ambiguous

Intent— Whether the harm was intentional or accidental

Intentional

Due to an expected outcome from pursuing a goal

Unintentional

Due to an unexpected outcome from pursuing a goal